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Identification and contact information

The sale of the products presented on the Website (“the Website”) are subject to the general terms and conditions set out below.

Making online purchases on the Website constitutes acceptance of these general terms and conditions. However, if you have any questions about them, please contact us at the following contact information:

PEDRO DURAN, S.A.U. Calle Serrano 12; 28001-Madrid, email address, and customer service phone number 91 212 08 00.

Please send us your comments, suggestions, as well as any inquiry, complaint or claim through the contact form on this Website and/or the above-mentioned contact methods.

As the user, you declare that you are of legal age or legally emancipated and that you have the necessary legal standing to act and to enter into contracts on this Website in accordance with the terms and conditions detailed below, which you declare to understand and accept.



These conditions constitute the entire agreement between you and us in relation to the purpose of the agreement and supersede any other previous verbal or written agreement, contract or promise between you and Pedro Durán.

Because the terms and conditions may be updated from time to time (for example, to reflect changes in technology, our business model, the capabilities of our system or applicable laws and regulations), we recommend that you visit this page regularly to take note of any change that may take place to the terms and conditions.

The modifications introduced will not be retroactive and once they are published, they will come into force as of the next purchase you make through the Website.



You do not have to be registered to make purchases on the Website. Registration is optional, but it has many advantages and benefits, such as the possibility of speeding up the purchase process and modifying your personal data.

The personal data provided during registration will be stored in a database owned by PEDRO DURAN, S.A.U. to process the orders received, as well as to make your next purchases more easily and quickly.


Product shipping and deliveries

Delivery locations:  The purchase of the products offered in this website is valid exclusively for national territory (Peninsula and Balearic Islands) and the EU.

Delivery times and costs. We use the following shipping methods:

  • Standard Peninsula and Balearic (5-7 business days)You will receive your order within 5-7 full business days. We consider a business days as working days from Monday to Friday, except official holidays marked in the official calendar.

The cost of Standard Shipping is EUR 6.00

  • European Union (10-12 business days)You will receive your order within 10-12 full business days. We consider a business days as working days from Monday to Friday, except official holidays marked in the official calendar

The cost of Standard Shipping is EUR 25.00


Prices and taxes

All the prices of the products, shipping costs and other services are shown in Euros and include VAT. The shipping costs are added in the final summary of the order, before making the payment.

Please see the section Delivery Deadlines and Costs" for more details about the costs in your specific country. We will always inform you of the total price, including all taxes and other costs such as fees and possible shipping costs.

The prices listed on the website are those applied at the time of purchase. Prices are subject to change without prior notice, but changes will not affect the orders we have already accepted. We strive to avoid information errors and if we detect any pricing, spelling or other errors during the processing of your orders, we will inform you immediately in accordance with the provisions below.

We verify the prices during the order confirmation process. If the correct price is less than the indicated price, you will be charged the lower amount. If the correct price is higher than the price that appears on our website, we will contact you. If we cannot get in touch, we will reject your offer and notify you by email.


Availability and validity of the offer

We strive to keep all the items offered on the website in stock. If you request products that are not in stock, we reserve the right not to accept the offer.

You will be informed by email and any other payment will, of course, be refunded.


At what point in the order process do you agree to make the purchase?

You agree to make the purchase as soon as you click on "Place Order" in the receipt shown on your screen,

However, please see the sections "Right of Withdrawal" and "Returns".

The cart that is displayed on your screen is the automatic confirmation that we have received your purchase offer. However, this confirmation does not mean that we have accepted your offer, and we reserve the explicit right to reject the order after the automatic confirmation.

If we accept your offer, you will receive an e-mail with the invoice confirming that we have accepted the order.

The contract between you and us will become effective as soon as the purchase invoice is sent.

If you made an error when placing the order, please contact our Customer Service team (Phone: 91 212 08 00, or by email at: who will be happy to help you.

However, always check your offer carefully before placing the order. Before sending the order, you can edit all the information you have entered, such as the shipping or billing address, or the credit card information, or change or delete items in your shopping cart.


Product returns

If upon delivery you consider that product does not conform to the terms of the contract, please contact us immediately, no later than 14 days from receiving the product.

Products will be understood to conform to the terms of the contract provided that:

-       They conform to the description given by us and the characteristics described on the Website.

-       They are fit for the usual purposes for which products of the same type are used.

-       The have the usual quality and features that can be reasonably expected from a product of the same type.


The sales and/or legal warranty of the product will not be valid if there are faults or damage arising from the incorrect handling of the product or lack of maintenance or care by the user.

The following steps should be followed:

1.- Mandatory procedure before shipping

Contact PEDRO DURAN by email at the address providing the following information:

-       Invoice number

-       List of parts you wish to return (code and units).

-     State one of the following reasons for the return:

1.- Mistaken order
2.- Defective item
3.- I don't like it 
4.- Right of withdrawal


Next, DURAN will soon send you a label with the address and a return number, required for shipping. This label must be printed and affixed to the package in a clearly visible place.

Label example:

Camino Seseña Nuevo s/n Nave 3
Pol. Industrial San Isidro
45223 Seseña
RETURN No.: …………….. 

2.- Packaging of the goods

Items must be sent in a sealed package, in perfect condition and packaged separately to avoid rubbing or other damage and if possible in their original packaging with the warranty sticker in its original place. The procedures will be carried out more smoothly if items are accompanied by a copy of the invoice.

3.- Shipping method

Items must be sent postage paid. Packages returned against payment of freight costs will be refused.

4.- Payment refund

Once we receive your package at our warehouse, it will take us a few days to check your return and process it. Once controlled and approved, we will proceed to reverse the charge to the same card with which you made the payment. In these requirements are not met, the merchandise will be returned to the sender.

5.- For any question or doubt:

Please contact our office by email: and if we do not reply within 48 hours, call us at 91 2120800 for more information. 

In points 1 and 2 the shipping cost will be borne by Pedro Durán S.A.U. In the case of returns for reasons 3 and 4, the cost of shipping will be borne by the customer.  

Pedro Durán S.A.U. will not be liable for the products until they arrive at its warehouse. If you want to change your item for another size or other item, you must process the return and then carry out a new purchase.

Products that feature a seal must be returned with the seal untouched and still in place.


Right of withdrawal

You have the right to withdraw from the contract within 14 calendar days without giving any reason.

The withdrawal period expires after 14 calendar days from the date on which you or an indicated third party (other than the carrier) receive the goods.

To exercise the right of withdrawal, you must send an email to stating your unambiguous decision to withdraw from the contract.

To do so, you may use the standard withdrawal form which is contained at the end of these purchase conditions (model withdrawal form), although its use is not compulsory.

If you choose to withdraw, we will refund all payments received from you including delivery costs where appropriate, without any undue delay, and in any case within a period of 14 days from the date you inform us of your decision to withdraw from this contract.

However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods.

You must return the products within a maximum period of 14 calendar days from the date on which you communicate your decision to withdraw from the contract, assuming the direct cost of returning the products.



The online store is open 24 hours a day. However, the store can be closed for maintenance. For your convenience, we always try to perform these tasks at night.

To make purchases at you must be at least 18 years of age and have a credit card accepted by us. If you are not yet 18 years of age, you are not legally entitled to make purchases at

You are entitled to return your order, without any penalty and without justification, within 14 days from the day following the delivery of the product. (See the previous sections "Returns of Orders" and "Right of Withdrawal" for detailed instructions.)

Currently we can only fulfil your order if the delivery address is a home or office in one of the countries included in "Delivery Locations". Therefore, our online store was designed to be used only by people living in the countries mentioned. We do not send to post office boxes.

We can reject an offer or cancel a purchase in any of the following situations, without being liable for any damage or cost. In this case, we will notify you by email before taking any action, to try to resolve the problem and return any payment made to us without deduction, in the following cases:

   Your payment information is incorrect or not verifiable.

 Your order may have been made for fraudulent purposes, or in connection with a crime or other unlawful activity.

  An unintentional error has occurred on the Website, for example, a payment error, etc.

  We have reason to believe that you are not of legal age.

 You do not reside in one of the countries included in "We send toor the order could not be delivered to the address provided by you.

By placing an order on our Website, you are making an offer to purchase the products you have selected in these terms and conditions. We can accept or decline the offer at our discretion.

We can only accept offers that are made through our website or by phone through our customer service line. We cannot accept orders placed by email, letter or fax.

Fraud check

In order to protect our customers and maintain the security of your online purchases, we can verify the information you provide when sending an order. These controls may include verification of address and payment method to prevent fraud.

Payment methods

We accept the following payment methods:

  • MasterCard
  • VISA
  • Bank Transfer
  • PayPal

Please note that we cannot accept any payment methods not specified above. If you try to pay with any other method, we will not be responsible for the loss of your payment or any other damage caused by your action.


Safe online sales

PEDRO DURAN S.A.U. is committed to protecting the personal information of our customers. We use the industry standard encryption protocol called Secure Socket Layer (SSL) to keep your order information secure. All orders are transmitted in an encrypted format. To make sure your application is secure, simply check it in your Internet browser from the orders section. Most browsers use some kind of symbol to show that you are using a secure website. We keep your shipping and billing information when you create an account with us, but that information will not be used by anyone other than PEDRO DURAN S.A.U. and the third parties that provide services related to the Duran Exquse online store.


Credit card verification code

For your security and prevent fraud, you will be asked to enter your card verification number (CVV) when paying by credit card. You can find this 3-digit number on the back of your credit card. It usually appears on the right-hand side of the card.

Your CVV will not be stored in our systems and you will have to enter the number each time you make a purchase.

Payment processing

Payment processing is the sole responsibility of the bank. Pedro Duran S.A.U. neither has, nor stores, any of your card information.


Out-of-court resolution of conflicts

If you, as a consumer, consider that your rights have been infringed, you can address your complaints by mail to tiendaonline@duanexquse.comin order to request the extrajudicial settlement of disputes.

In this sense, if your purchase was made with us online through our Website, in accordance with article 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides an online platform for the resolution of litigation, which is available at the following link:


Applicable legislation and Jurisdiction

The use of our website and the contracts to purchase products through that website will be governed by Spanish legislation.

Any dispute arising out of or relating to the use of this site will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you have entered into the contract as a consumer, nothing in this clause will affect the rights that are recognised to you by the legislation in force.


Model withdrawal form

(you should only complete and return this form if you wish to withdraw from the contract)

For the attention of PEDRO DURAN, S.A.U. with address at Serrano No. 12; 28001-Madrid and email

- I hereby inform you that I would like to withdraw from my sales agreement for the following goods: ____________________

- Ordered/received on (delete as appropriate)

- Consumer and user name: ___________________

- Consumer and user address: ____________________

- Consumer and user signature (only if this form is submitted on paper):

- Date: ___________________

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